Outsourced Philippines guide
Philippines virtual assistant SOP change-control checklist
Keep standard operating procedures current without allowing unreviewed edits to become the new process.
SOP change control protects a Philippines-based assistant from treating an unapproved edit as the new operating rule.
Separate draft from approval
Record the proposed change, affected step, reason, source evidence, and reviewer before editing the working SOP. Leave the approved version identifiable from a draft.
The assistant can compare versions, format a proposed edit, and note implementation questions. The process owner approves the change and decides when it becomes effective.
Questions to settle
- What evidence supports the change?
- Who approves the effective version?
- How is the prior version retained?
Test the approved step
After approval, check one real task against the new step and preserve the prior version according to the owner’s retention rules. Track repeated change requests as process signals rather than silently patching the document.
Questions to settle
- Which task confirms the change?
- What remains an open question?
- When is the change reviewed?
Sources and next steps
Use the operations support work lane as a practical starting point, then review the onboarding checklist before expanding the role.