Outsourced Philippines guide
Philippines admin support delegation matrix guide
Use a delegation matrix to make draft, execute, approve, and escalate boundaries explicit for admin work.
A delegation matrix gives admin support a practical boundary between preparing work, executing an approved step, escalating, and making a decision.
Name each permission
List each recurring task and mark the allowed action, required reviewer, sensitive fields, and escalation trigger. Use examples from real work rather than broad labels such as “handle admin.”
An admin assistant can prepare, update, and draft within the matrix. The owner retains legal, financial, hiring, commercial, and commitment decisions unless a written rule says otherwise.
Questions to settle
- Which action is allowed?
- Which fields are sensitive?
- Who owns the consequential decision?
Sample edge cases
Sample tasks at the edge of the matrix and revise the rule when a real exception exposes ambiguity. Publish an effective date and reviewer for every material change.
Questions to settle
- Where is the matrix ambiguous?
- Which example should be published?
- Who sets the effective date?
Sources and next steps
Use the operations support work lane as a practical starting point, then review the onboarding checklist before expanding the role.